Shipping
Shipping – SOPTERA
Shipping Fees
All shipping charges include handling, order processing, item selection, packaging, and transportation. The shipping fees for orders depend on the total order amount:
- Orders with a total value up to $125 will incur a shipping fee of $14.80.
- Orders with a total value over $125 will receive free shipping.
Please note that additional shipping charges may apply to items that are large or bulky. If additional charges are necessary, we will contact you within 2 business days.
Shipment Processing
Orders are shipped from India. We work with reliable international carriers to ensure the best shipping options for our customers. Please note that items ordered together may not necessarily be shipped together.
Delivery Estimates
Estimated delivery time is between 14 to 21 business days. In some cases, the delivery may take less time. This estimate does not include order processing time.
We will keep you updated throughout the shipping process. Once your order has shipped, you will receive a tracking number to monitor the delivery progress.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1-5 business days. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you via email.
If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to local currency for you.
ORDER CANCELLATION AND CHANGE REQUEST
As the order processing begins once your purchase has been made, you cannot change or cancel your order after it’s been placed. We will still do our best to get a hold and update any changes to your order after a 12-hour period, but no guarantee.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered", don’t worry, we will assist you – simply contact us at soptera.jly@gmail.com.
Please note: requesting to reroute your shipment after the order has been shipped will attract a correction surcharge of $19.50. To change your shipment address, please email us at soptera.jly@gmail.com with your order number.
We always recommend that you provide a permanent shipping address. We are not responsible for packages that arrive at the wrong address due to the customer providing a temporary address, and the package didn’t make it in time to the provided address.
We recommend contacting the postal service to set up a forwarding address if this is the case.
Once a package is shipped from our warehouse to the address provided by the customer, the package is in the postal service's hands. If any complications arise, we will always assist in the best way we can, however, we highly recommend contacting your local postal service in case of any delivery issues.
These actions will increase the chance to avoid a package being returned to the sender or delivered to the wrong address (for example, incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.).
You are always welcome to contact our support team at soptera.jly@gmail.com, however, we are not responsible for errors in the post and these must be dealt with by your local postal service.
We are not responsible for any customs-imposed charges. If these fees are required and are not paid, and this is the reason for not receiving your item, we cannot be held responsible.
After an order has already been shipped, we are unable to cancel, allow edits, or make address changes.
Unfortunately, due to some specific customs procedures, delivery to some countries is not available at this time. We don’t ship to OFAC sanctions countries:
Balkans, Belarus, Burma, Côte D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
Deliveries might take longer than expected because of an incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances. We cannot supply estimated import duties and taxes as this information will vary by country. Please note that import duties and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
Important Notes
Please note that business days are Monday through Friday. Shipping times are estimates and are not guaranteed. We are not responsible for orders that are lost or stolen during shipping, and we will not be able to refund orders or shipping costs for packages that miss the estimated delivery date.
If you have additional questions about shipping or delivery, please contact customer support at soptera.jly@gmail.com.
While we strive to ensure timely delivery, SOPTERA is not responsible for delays caused by external factors such as severe weather, service interruptions, or customs processing.