Privacy Policy
Last updated: Novmber 17, 2024
This Privacy Policy describes how Soptera (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from soptera.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
- Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services : We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, and other features related to your account.
- Marketing and Advertising : We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention : We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You and Service Improvement : We use your personal information to provide customer support and improve our Services.
Cookies Usage
Our website uses cookies to ensure proper functionality and enhance your user experience. Cookies allow us to remember the items in your cart, track your browsing behavior for marketing purposes, and analyze website traffic. By continuing to use our website, you consent to the use of cookies as outlined in this policy. You can control your cookie settings through your browser preferences, but disabling cookies may impact your ability to use some features of the site.
Third-Party Cookies
We also use third-party services, such as Google Analytics and social media integrations, which may place cookies on your device to help analyze traffic, offer targeted advertising, and improve our marketing efforts. These third parties may collect your data for their own purposes, and we recommend reviewing their privacy policies for more details.
Managing Your Cookie Settings
You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website, such as the shopping cart or checkout process. For more detailed information on managing cookies, you can visit your browser's help page.
Consent
By using our website, you consent to the use of cookies as described in this Cookies Policy. If you do not agree with the use of cookies, you may choose to disable them through your browser settings.
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and advertise to you.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or within our corporate group in our legitimate interests.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to pro
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at - soptera.jly@gmail.com